Refund policy

The calendars, planners, timers, music tools and reference pages on SkyCOTL.tools are free and never use credits. New purchases of optional AI credits are temporarily paused. This policy applies to past purchases of the optional AI tool-guide credits. Past purchases were one-time, with no subscription or automatic renewal.

Unused credits

You may request a cash refund within 14 days of purchase for completely unused purchased credits. Email [email protected]; we review requests within 5 business days. Approved refunds go to the original payment method, and the refunded pack’s unused credits are deactivated. Bank posting times vary and are not guaranteed.

Failed requests

One successfully delivered recommendation uses one credit. A confirmed failed request releases its reserved credit. If a request’s outcome is unknown, keep its original reference and check its status; do not send another request. A released credit is not a cash refund.

Your rights

Your statutory rights remain unchanged. See also the Terms and Contact page.